HumanWare Discontinues HW Buddy App with Immediate Effect

HumanWare has confirmed the immediate discontinuation of its HW Buddy mobile application, removing it from download and ending support for key features. The company said the decision affects access to built-in documentation and learning resources previously available through the app.

In a notice to users, HumanWare stated that “the application can no longer be downloaded, and some features, such as access to documentation, are no longer supported.” The HW Buddy app had been positioned as a quick-reference tool, particularly useful for educators and users seeking guidance on HumanWare products.

The company acknowledged the impact of the decision, noting that the app had been “a helpful resource for many,” and recognised that its removal may be disappointing for users who relied on it for training and support.

HumanWare did not provide a specific reason for the discontinuation but confirmed that it is “currently reviewing future options to continue supporting your learning and product usage in new ways.” No timeline has been given for any replacement service or alternative platform.

For now, users are being directed to the company’s official website for product documentation, updates, and support resources. HumanWare also encouraged customers to contact its support team directly for assistance.

Resources

• HumanWare official website
• HumanWare support page
• Product documentation and manuals