Be My Eyes Partners With Hilton Hotels

In this episode of Double Tap, Steven Scott and Shaun Preece discuss a groundbreaking partnership between Be My Eyes and Hilton Hotels with guests Mike Buckley, CEO of Be My Eyes, and Nicole Bergstrom, Senior Director of Accessibility at Hilton. This collaboration aims to make hotel stays more accessible for blind and low vision guests, marking a significant milestone in inclusive travel.

The partnership introduces two key features. First, through the Be My Eyes app, users can access AI-powered assistance to navigate their hotel rooms independently, identifying items like thermostats, remotes, or toiletries. Second, users can connect with trained Hilton customer care agents who are knowledgeable about accessibility and disability etiquette. These agents, available seven days a week, offer personalized support for tasks such as directions to amenities or specific room-related queries.

Nicole highlights Hilton’s ongoing commitment to accessibility, including accessible connected room technology and digital self-service tools like mobile check-in and digital key. These features, integrated with assistive technologies like screen readers, enhance independence for all guests. Mike emphasizes the industry-first nature of this initiative and Hilton’s dedication to a multi-year partnership, showcasing a genuine commitment to the disability community.

Currently available in the U.S. and Canada, the program sets the stage for potential global expansion as Hilton and Be My Eyes refine the service based on user feedback. This collaboration underscores a shared vision of inclusivity and progress in the hospitality sector.