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The hosts, Steven Scott and Shaun Preece, speak with Mike May in this podcast episode of "DoubleTap." They discuss the latest developments and announcements from Be My Eyes, a free app that connects blind and low-vision individuals with sighted volunteers for visual assistance. Mike May shares exciting news about the upcoming Windows integration for Be My Eyes, which will allow users to access the app's functionality directly from their desktop. The hosts inquire about the practicality of this new feature and express their enthusiasm for the idea. Furthermore, Mike May reveals breaking news about the launch of the Service Directory within the Be My Eyes app. This revolutionary feature will provide users with access to customer service numbers from over 600 companies, helping blind and low-vision individuals connect with customer support easily and efficiently. The hosts and Mike May discuss the challenges of getting companies involved and the benefits that the Service Directory will bring to both the users and Be My Eyes as a company. They explore the ways in which Be My Eyes is focusing on accessibility first and making a financial and ROI-based argument to persuade companies to invest in better customer service for the visually impaired. Lastly, they touch on the significance of user feedback and iterate that the Be My Eyes team is committed to improving their products based on user input. They also share personal anecdotes and interactions with esteemed figures in the blindness community, fostering a sense of camaraderie and connection among the hosts and the guest. Throughout the episode, Mike May's passion for improving accessibility and customer service for the blind and low vision community shines through, as he shares his dedication to making a positive impact in the lives of visually impaired individuals.

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Be My Eyes News – Mike Buckley web.mp3.mp3

March 20, 2024

“Improving Accessibility and Customer Service for the Blind and Low Vision Community: A Conversation with Mike May on DoubleTap”

← Be My Eyes News – Mike Buckley web.mp3.mp3

Double Tap Productions ©2024-25

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